Frequently Asked Questions

We offer free shipping on orders above ₹5,000. Delivery typically takes 3-5 business days within India. For international orders, please allow 7-14 business days.

Yes, we ship to most countries worldwide. Shipping charges and delivery times vary by location. Please contact us for specific details.

Once your order ships, you will receive a tracking number via email. You can use this to track your package on our courier partner's website.

We offer a 7-day return policy on most items. Products must be in original condition with tags attached. Custom-made jewelry cannot be returned.

Contact our customer service team within 7 days of receiving your order. We will provide you with return instructions and a prepaid shipping label.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Yes, all our gold jewelry is BIS hallmarked, ensuring certified purity. Each piece comes with a certificate of authenticity.

We offer jewelry in 22K (91.6%), 18K (75%), and 14K (58.5%) gold. The purity is clearly mentioned in each product description.

Yes, all diamonds above 0.30 carats come with certification from recognized laboratories like GIA or IGI.

Yes, we specialize in custom jewelry design. Share your requirements with our design team, and we will create a unique piece just for you.

Custom jewelry typically takes 2-4 weeks to complete, depending on the complexity of the design. We will provide you with a timeline after reviewing your requirements.

Absolutely! You can request modifications to any of our existing designs, such as changing the metal type, gemstones, or size.

Clean gold jewelry with mild soap and warm water using a soft brush. For diamonds, use a jewelry cleaning solution. Avoid harsh chemicals and ultrasonic cleaners for delicate pieces.

Store each piece separately in a soft pouch or lined jewelry box to prevent scratches. Keep jewelry away from moisture and direct sunlight.

Yes, we provide repair and maintenance services for all our jewelry. Contact us with details of the repair needed, and we will provide a quote.